Diligent - A Modern Governance Company is hiring for Technical Support Specialist
We are looking for an enthusiastic and self-motivated Technical Support Specialist to join our team. Tier 2 Engineers are well-trained and can handle most types of general support issues; therefore, they don t `cherry-pick` tickets. T2 performance mainly measured by the number of tickets solved per day and by their CSAT rating, which should be at least 95%.
What you will do:
General technical customer support. The Technical Support Specialist has a wide-ranging understanding of the Diligent and may not have the knowledge of the inner working of the Diligent product(s). Customer Support Engineer would identify a customer s issue and provide tips on how to manage a problem.
What you need to succeed
Engineering degree in Computer Sciences, Information Systems or related fields Experience with Microsoft SQL Server installation, configuration and performance Experience working on large-scale, N-tiered enterprise web applications. Proficient in SQL, stored procedures, database schema with hands on experience in enterprise projects
Experience supporting the functionality of complex enterprise business applications (beyond just installation, setup, configuration) Ability to research, learn, apply, and adapt to new functionality and technology Self-motivated, able to multi-task and remain productive without close supervision Excellent oral and written communication skills Ability to work under pressure to resolve complex and time sensitive client issues from beginning to end
Ability to work independently and within a team, escalating issues when appropriate Ability to manage case load to meet defined service levels while customer expectations and follow up Past work experience in a support role in pure product development companies is a big plus
Job Location
Bangalore
Work Experience
3 - 5 Year/s
Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech
Required Skill Set
Technical Support, IT Helpdesk, Desktop Support, IT Service Desk, Software Support
About Us
Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization s GRC practices so they can make better decisions, faster. No matter the challenge.
At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.
