IntegriChain Private Limited is hiring for Technical Support Analyst
Candidate should be Any Graduate with 2 to 5 years of experience in Technical Support, Product Management, Application Support, Change Management, Product Engineering. Familiarity with SQL querying and MS SQL Server Management Studio. Knowledge of SQL stored procedures, functions, triggers in MS SQL.
Role & Responsibilities-
Triaging high-priority Application Support Tickets. Work in close collaboration with Product Management and Product Engineering teams to cater technical needs of end user/customer. Any new process or change to an existing process to be documented and/or creating new SOPs. Perform impact analysis and manual testing. Ensure change management processes are compliant with audit requirements.
Ticketing customer issues and tracking them to closure. Perform support functions in rotational shift environment on bi-weekly basis. Complying with additional customer-specific controls, where relevant. Improving processes by ensuring operating procedures are up-to-date and relevant. Enhancing application quality by identifying and recommending areas of improvement.
IntegriChain is a life sciences commercial analytics company that helps innovative bio/ pharma manufacturers identify and remove barriers to patient therapy initiation and adherence. Our ICyte Platform and solutions uniquely focus on what happens after the patient and provider commit to therapy. More than 140 life science manufacturers rely on insights delivered from IntegriChains data, analytics, and managed services to drive strategic decision- making and on- going business management across their payers, specialty pharmacies, patient services, and distribution channel partners. IntegriChain is backed by Accel- KKR, a leading Silicon Valley technology private equity firm. The company is headquartered in Philadelphia, PA; the Access Management Operations center is in Ambler, PA; and the Patient Services Center is in Atlanta, GA.
