Scribe EMR Systems Private Limited is hiring for Technical Support Engineer
Candidate should be Any Graduate with 0 to 4 years of experience in Technical Support, Customer Support. Freshers with good communication skills can also apply. Should possess excellent trouble-shooting skills for both cloud based and on-premises implementations. Familiarity with software release management and deployment.
Ability to quickly observe, process, solve and respond to customers in a timely manner and within SLA timeframe based on severity of issues. Process new support tickets and escalate to development team in a timely and comprehensive manner to ensure maximum customer satisfaction with inbound and outbound queries.
Ability to start and stop services within DEV/ QA environment and fetch server/ application logs for further analysis. Familiarity or experience with healthcare domain experience would be preferable. Analytical mind with problem-solving aptitude. Proactive and self-starter requiring minimal supervision, who can collaborate with multiple stakeholders in the company. Familiarity with .NET, PHP, SQL, JSON, and REST APIs would be an advantage.
Should be open to work in NIGHT SHIFTS to support our users working in US time zone. Provide the first response to customers and users mainly through the Salesforce support system and occasional phone calls. Conduct initial analysis and classification of customer cases. Use various resources (acquired knowledge, knowledge base, product documentation, etc.) to solve cases. Gather essential information needed for the skill-based teams to further handle the case. Design procedures for system troubleshooting and maintenance.
Job Location
Bangalore, Remote
Work Experience
0 - 4 Year/s
Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech
Required Skill Set
Technical Support, IT Helpdesk/ Service Desk, Customer Support, Software Support, Release Management
About Us
ScribeEMR Systems is a technology-enabled remote live medical scribing and medical coding company dedicated to improving the quality of physician documentation, physician-patient r elationships, and achieving all the above while saving the time burden of the physician spent working with the EMR. We have a unique `Start-Up` work environment, which allows for rapid and unlimited professional growth. Our head office is based out of Boston, MA, USA. We have 4 offices in India: Bengaluru, Coimbatore, Hyderabad, and Mohali.
