Zocdoc - Online Healthcare Management is hiring for Technical Support Specialist

Candidate should have Bachelor`s degree in Computer Science or a related field or a mixture of IT-related certifications with 2+ years experience in a progressively responsible technical support or helpdesk role. Must have strong customer service background with an ability to identify common user experience issues and analyze root causes, delivering and implementing viable solutions at scale. Experience with some of the following: G Suite Apps, JIRA, Confluence, Slack, and BetterCloud. On-site and remote desktop troubleshooting skills for PC and Mac, software, and hardware. Proficiency with MS Windows domain environment (Windows Server, Active Directory, LDAP, DHCP, license management, workstation imaging, access controls) Proficiency with Single Sign-On and Multi-Factor authentication. Experience with JAMF/ JSS Suite. Scripting experience (BASH, PowerShell, or similar)

Job Location	Pune
Work Experience	2 - 5 Year/s
Educational Qualification	B.Sc, BCA/BCS, B.E./B.Tech
Required Skill Set	Technical Support, Service Desk, Customer Support, Networking and Troubleshooting

About Us At Zocdoc, we strive every day to make it easier for patients to get the care they need. Founded with a mission to give power to the patient, Zocdoc enables the seamless healthcare experience patients expect and deserve. Every day, we hear from patients who tell us about the very real difference we`ve made in their lives. You can hear some of their stories here.

Address	Online Applications Only
Tel/ Mobile	Not Mentioned