Musarubra Software Private Limited is hiring for Technical Support Engineer
Candidate should have 0 to 1 year of experience with good Networking security knowledge and application security knowledge, . The ideal candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in Security technology.
Key Responsbilities-
Drive customer success and satisfaction by solving the complex challenges with Security- Centric Solutions. Provide a differentiated service experience with customer - relevant outcomes through integrated solutions and support. Enable Customers to operate and realize outcomes for solutions by creative solutions.
Interact with the Skyhigh Security Cloud customers via phone/ email and provide the highest level of urgency to resolve customer issues in timely manner. Provide remote support on our product and resolve product related issues during POC & post-deployment phase, through research and troubleshooting. Debugging system level problems in a multi-vendor, multi-protocol network environment with high- level technical expertise on complex issues.
Trellix is a global company redefining the future of cybersecurity. The companys open and native extended detection and response (XDR) platform helps organizations confronted by todays most advanced threats gain confidence in the protection and resilience of their operations. Trellixs security experts, along with an extensive partner ecosystem, accelerate technology innovation through machine learning and automation to empower over 40,000 business and government customers.
