Pharmarack Technologies Private Limited is hiring for Technical Support Executive
Candidate should have BCA/ BSc/ MCA/ Computer Engineering degree with 0 to 3 years of experience in Technical Support, Application Support, Customer Support, IT Service Desk, Software Support. Document technical knowledge in the form of notes and manuals.
Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and troubleshoot basic technical issues. Ability to provide step-by-step technical help, both written and verbal
3 months in an off rolls position Work from office, Flexible shift, Rotational week off.
Roles & Responsibilities-
Research and identify solutions to application issues. Diagnose and troubleshoot technical issues, including data mismatch and application issues. Ask customers targeted questions to quickly understand the root of the problem. Track computer system issues through to resolution, within agreed time limits Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue.
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) Provide prompt and accurate feedback to customers. Refer to internal databases or external resources to provide accurate tech solutions. Ensure all issues are properly logged. Follow up with clients to ensure their application is fully functional after troubleshooting.
Job Location
Pune
Work Experience
0 - 3 Year/s
Educational Qualification
B.E./B.Tech, MCA/PGDCA, B.Sc, BCA/BCS
Required Skill Set
Technical Support, Application Support, Customer Support, IT Service Desk, Software Support
About Us
Pharmarack is Indias largest integrated B2B Healthcare platform. An ecosystem partner that aims to integrate and solve problems across the pharma supply chain including pharma companies, distributors, retailers, doctors & patients.
Pharmarack is digitizing the entire Pharma ecosystem by creating an integrated supply chain network thus solving the pain points of each stakeholder in the supply chain. The company has created products across Supply chain business operations, Fulfilment services, Digital payments and working capital financing, Analytics, and Market insights, all aimed at creating a direct impact on either the bottom line or top line for the ecosystem participants. The company has presence over 100+ locations with head office in Pune and regional office in Mumbai and Delhi.
