KnoahSoft Inc. is hiring for Technical Support Engineer
Candidate should be Any Graduate with 3 to 4 years of experience in Technical Support, Customer Support, IT Helpdesk/ Service Desk, Network Support, Troubleshooting. Must have excellent communication skills.
An individual contributor who provides advanced remote post-sales support of software and/or hardware systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities Provides support for medium to highly complex end user installations, configurations, upgrades and migrations through advanced problem solving and troubleshooting Includes supporting 3rd party products and occasional on-site support Analyzes symptoms, logs, and data required to resolve issues of medium to high complexity
Independently determines and develops approaches to solutions Proactive in monitoring and resolving low complexity downstream effects as a result of the fix May highlight more complex issues Displays an understanding of the functionality and usage of the product and in conjunction with associated product
Job Location
Pune
Work Experience
3 - 4 Year/s
Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech
Required Skill Set
Technical Support, Customer Support, IT Helpdesk/ Service Desk, Network Support, Troubleshooting
About Us
KnoahSoft is an innovative provider of VoIP-based call recording, agent performance management and analytic tools for enterprise and SMB contact centers. Our solutions protect organizations from the liability of `he/said, she/said` scenarios; provides data protection and security; and equips contact center professionals with the tools to improve their operational performance and deliver better customer service to their customers. Today our solutions are used in leading financial, telecommunications, government, BPO and healthcare enterprises and call center organizations throughout the world. KnoahSoft is privately held, profitable and headquartered in Henderson, Nevada with dedicated professionals located around the world.
