Juniper Networks Private Limited is hiring for Technical Support Engineer
Candidate should have BE/ B-Tech Degree in Electronics Engineering or Computer Science with 1- 3 years of experience supporting/ Designing/ implementing IP networks. Extensively worked on Troubleshooting, implementation and support of IP networks.
Platform Knowledge:
(routers, switches), Cisco, Nortel, Huawei, traffic generators (Ixia, Agilent)/ traffic simulators, protocol analysers, testers etc (not all are required but some of these are good to have).
Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with a High focus on Customer satisfaction. Able to determine problems quickly and deliver a Remarkable Customer Experience. Be a customer advocate for timely resolution of the problems reported, understand the environment/ network and impact on business.
Take ownership for problem resolution, problem reproduction and escalation. Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement. Be a fast learner and keep pace with newer technologies
Mandatory Skills:
Support for M/T/Mx/PTX/ACX series products. Excellent verbal and written communication, presentation, and customer handling skills. Ability to logically troubleshoot complex and high impact problems. Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
Job Location
Bangalore
Work Experience
1 - 3 Year/s
Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech
Required Skill Set
Technical Support, Customer Support, IT Helpdesk/ Service Desk, Network Support
About Us
Juniper Networks is leading the revolution in networking, making it one of the most exciting technology companies in Silicon Valley today. Since being founded by Pradeep Sindhu, Dennis Ferguson, and Bjorn Liencres nearly 20 years ago, Juniper??s sole mission has been to create innovative products and solutions that meet the growing demands of the connected world.
Juniper Networks [NYSE: JNPR] is headquartered in Sunnyvale, California, with over 9,000 employees in 70 countries and nearly $5 billion in revenue. Our customers include the top 100 global service providers and 30,000 enterprises, including the Global Fortune 100 as well as hundreds of federal, state and local government agencies and higher educational organizations.
