Candidate should have BS degree in Information Technology, Computer Science or relevant field
Good understanding of computer systems, mobile devices and other tech products
2-4 years of experience troubleshooting technical problems in software products.
1-2 years of experience in any one scripting language (Nodejs/ Python/ Bash)
Knowledge in HTML and Javascript
Ability to diagnose and troubleshoot basic technical issues
Project or real-world experience working on Cloud platforms, preferably AWS.
Excellent problem-solving and communication skills
Familiar with working on a project and ticket management platform, preferably Jira
Flexible team player with a mindset to work with developers and solution architects.
Ability to explain issues with clarity and execute resolutions in a time-bound fashion.
Proven experience in a similar role that includes handling clients & internal teams
Ability to provide step-by-step technical help, both written and verbal
Systematic and prudent approach to carrying out tasks and solving problems
Knowledge in any AWS service such as Elastic Beanstalk, S3, Cloudwatch and Cloudfront is a plus
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