Diagnal Technologies India Pvt. Limited is hiring for Technical Support Engineer
DIAGNAL started in 2015. Since then, we have expanded our presence from Hong Kong to India and the United Kingdom with an office due to open in the USA in 2021. DIAGNAL is a technology provider focussed on helping customers around the world to launch and grow revenue generating video products.
Candidate should have BS degree in Information Technology, Computer Science or relevant field Good understanding of computer systems, mobile devices and other tech products 2-4 years of experience troubleshooting technical problems in software products. 1-2 years of experience in any one scripting language (Nodejs/ Python/ Bash) Knowledge in HTML and Javascript Ability to diagnose and troubleshoot basic technical issues Project or real-world experience working on Cloud platforms, preferably AWS. Excellent problem-solving and communication skills
Familiar with working on a project and ticket management platform, preferably Jira Flexible team player with a mindset to work with developers and solution architects. Ability to explain issues with clarity and execute resolutions in a time-bound fashion. Proven experience in a similar role that includes handling clients & internal teams Ability to provide step-by-step technical help, both written and verbal Systematic and prudent approach to carrying out tasks and solving problems Knowledge in any AWS service such as Elastic Beanstalk, S3, Cloudwatch and Cloudfront is a plus
Work Experience
5 - 9 Year/s
Job Location
Across India
Qualification
B.Sc, BCA/BCS, B.E./B.Tech
Skill Set
Technical Support, Customer Support, IT Helpdesk/ Service Desk, Software Support
