Candidate should have 3+ years experience in customer-facing software support, software services, or system administration roles
Hands-on experience with one of the major public cloud providers; AWS, GCP, Azure. Certifications are a plus!
Demonstrable experience with the following security technologies: SSH, PKI, 2FA, SSO (SAML, OIDC), RBAC.
Must have strong Linux server administration skills
Foundational understanding of Kubernetes
Exceptional software troubleshooting, testing, and debugging skills
Outstanding soft skills, excellent verbal and written communication skills.
A Technical Support Engineer is a member of our Technical Support team, who is focused on providing technical support assistance for customers who have purchased our software product, Teleport. You will work directly with our customers to provide guidance and planning during onboarding, triage and debugging of technical issues, develop and maintain customer training programs, and assist the product team by capturing product feedback. Day to day, you will lead and participate in customer support interactions via ticket, chat, and video. As our company grows, and we launch new offerings, the requirements of this position may shift. You should be comfortable with change and have an interest in continually learning and advancing your skillset.
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