Avalara Technologies Private Limited is hiring for Technical Support Engineer
Candidate should be BE, MCA or MCS with 3+ years experience in providing direct technical support to external customers by phone and electronically. Must have excellent problem-solving skills and ability to navigate challenging situations, in a professional manner. Proven ability to effectively communicate both orally and written Business communication, with individuals of varying technical skills and abilities
Work collaboratively with willingness to listen and work in fast paced challenging environment Excellent organizational skills, with the ability to prioritize, manage, multi-task and execute cross-functionally
Preferred Qualifications
Good-to-Have (Added advantage) Conversant with working with XML Conversant with API Database knowledge Knowledge of Sales Tax (VAT Use Tax) Experience in ERP Domain Experience with Product based company Experience with SaaS based solutions Critical thinking Experience of tracking tools like Salesforce Atlassian Jira
Job Responsibility-
Serve as front line contact for external customers by answering technical support telephone calls and emails Answer questions and troubleshoot issues related to use of SaaS software applications Act as an advocate for the customer and effectively communicate feedback to and from the members of our product development, product management etc. in a very clear and concise method
Take ownership of technical issues from initial report to final resolution Assist internal groups with technical issues and inquiries
Job Location
Across India
Work Experience
3 - 6 Year/s
Educational Qualification
B.E./B.Tech, MCA/PGDCA
Required Skill Set
Technical Support, Customer Service, Network Support, IT Help Desktop Suppor, Troubleshooting
About Us
Avalara helps businesses of all sizes get tax compliance right. In partnership with leading ERP, accounting, ecommerce, and other financial management system providers, Avalara delivers cloud-based compliance solutions for various transaction taxes, including sales and use, VAT, GST, excise, communications, lodging, customs duties and other indirect tax types.