Brightcove | Streaming Video Platform for Hosting is hiring for Technical Support Engineer
Candidate should have Bachelor`s degree (CS degree preferred but not required) with 1 to 2+ years work experience in a customer focused position. Must have good exposure to online technical problem solving and triage. Fluency in written and spoken English is required.
Proven ability to work with the team to quickly and calmly resolve technical issues. Understanding of internet technologies including browsers, networking, firewalls & proxy servers. Required to be flexible, detail oriented and organized with the ability to multi-task.
Strong technology background with a comprehensive knowledge of PC-based (Mac a plus) applications and basic network applications, including knowledge of browser compatibility issues. Working knowledge of web-based technologies, including HTML, XML, FTP, JavaScript, and CSS. Familiarity and working knowledge with online video and rich media. Exposure to video encoding applications Working knowledge of Internet Networking processes
JOB RESPONSIBILITIES-
Researching issues, replicating technical problems, and communicating directly with customers to provide outstanding customer support via phone, live chat and email. Analyze technical trends and recommend product and documentation enhancements. Actively contribute to our online community and knowledge database for up-to-date customer information and solutions.This is a global team, so this role will be interacting closely with Support offices in the US, Mexico, Europe, Australia, Singapore and Japan, as well as with customers around the world.
Job Location
Chennai
Work Experience
1 - 2 Year/s
Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech
Required Skill Set
Technical Support, Customer Service, Software Support, IT Help Desktop Suppor, Troubleshooting
About Us
Brightcove is a team of smart, passionate people who are revolutionizing the way organizations deliver video. We re hyped up about storytelling, and about helping people connect, share experiences, and view the world. Bottom line: video is the world s most compelling, exciting medium, and Brightcove exists to demonstrate that video means business.
As the industry leader in this space, we empower our customers to deliver top-notch video experiences to audiences on every screen in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. Creativity thrives. Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and passions and we have built a culture that values individual empowerment, excellence and collaboration. This culture enables us to develop technologies once thought impossible, provide customer support without parallel or excuses, and leverage the expertise and resources of a global infrastructure. We take our video seriously, and we take great pride in doing it as one team.
