Cluster India Private Limited is hiring for Technical Support Engineer
Qualification: Any Graduate (BE/ B.Tech EC/ IT are preferred) with CCNA/ CCNP
Must have an ability to work collaboratively with customers, partners and colleagues to drive the best solution for the customer. A demonstrable knowledge of Computer Networking and a desire to keep building on that knowledge and share it with others. Voluntarily take the steps needed to identify and address existing and potential obstacles, issues, and opportunities
Key Responsibilities-
Work as part of a pod of engineers who are responsible for resolving customers product issues via phone, email and chat Build a strong and demonstrable knowledge of our products Solve problems and deliver a top-quality support experience to our customers which will in turn drive customer loyalty and advocacy
Collaborate with the next tier of Support and other departments Perform technical training and presentations of software and processes to staff Mentor and share information with colleagues to increase the knowledge in the team Create online help content to document helpful solutions for our customers colleagues Actively contribute to the development of new or changed processes and procedures
Job Location
Hyderabad, Pune, Mumbai, Chennai, Ahmedabad
Work Experience
0 - 4 Year/s
Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech
Required Skill Set
Technical Support, IT Helpdesk, Desktop Support, Hardware Networking, Troubleshooting
About Us
Cluster India a Mumbai, Ahmedabad based HQ was formed in 2008 and is primarily engaged in providing RAN services In-building solutions to Network Equipment Manufacturers and Telecom Operators for all wireless technologies. With established footprints across the Globe, Cluster India has already started implementing Automation and Augmented analytics in its services resulting in Cost-Efficient and improved delivery to its Customers.