IntegriChain Private Limited is hiring Technical Support Analyst
Job Profile
Candidate should be BSc (Computers)/ BCA with 2+ years experience Experience of working within a pharmaceutical `Gross To Net` process Certification in MS SQL Server 2012/ 2014/ 2017
Should be flexible to work in a rotational USA shift timing. (IST 09.30PM to 06.30AM) Candidate should be willing to follow the USA holiday calendar.
Job Responsibility-
Resolve high-priority Application Support Tickets. Work in close collaboration with Product Management and Product Engineering teams to cater technical needs of end user/customer. Any new process or change to an existing process to be documented and/or creating new SOPs. Perform impact analysis and manual testing. Ensure change management processes are compliant with audit requirements.
Ticket customer issues and track them to closure. Perform support functions in rotational shift environment on bi-weekly basis. Comply with additional customer-specific controls, where relevant. Improve processes by ensuring operating procedures are up-to-date and relevant. Enhance application quality by identifying and recommending areas of improvement.
Work Experience
0 - 3 Year/s
Job Location
Pune
Qualification
B.Sc, BCA/BCS
Skill Set
Technical Support, Product Management, Application Support, Change Management, MS SQL
Company Profile
IntegriChain is a life sciences commercial analytics company that helps innovative bio/ pharma manufacturers identify and remove barriers to patient therapy initiation and adherence. Our ICyte Platform and solutions uniquely focus on what happens after the patient and provider commit to therapy. More than 140 life science manufacturers rely on insights delivered from IntegriChains data, analytics, and managed services to drive strategic decision- making and on- going business management across their payers, specialty pharmacies, patient services, and distribution channel partners. IntegriChain is backed by Accel- KKR, a leading Silicon Valley technology private equity firm. The company is headquartered in Philadelphia, PA; the Access Management Operations center is in Ambler, PA; and the Patient Services Center is in Atlanta, GA.
