HCL Technologies Limited is hiring for Technical Support Associate
Candidate should have minimum 1 year of experience with a reputed BPO managing/ interacting with international customers in a technical voice process.
Required Skills-
B1 level of English written and spoken skills. Ability to clearly communicate judgment and decision managing skills. Must have strong listening skills.
Your Responsibilities-
Duties are listed in order of greatest importance. The incumbent may be asked to perform other function - related activities in addition to the below mentioned responsibilities as reasonably required by business needs.
Essential Duties-
Supporting customers over phone/ Email 24/7 mostly European customers performing technical troubleshooting or order fulfilment related activities with end customers over Phone/Email. Engaging in ad hoc activities as may be assigned by the respective manager -Eg Tracking escalations, monitoring call volumes etc.
Job Location
Delhi, Noida
Work Experience
1 - 2 Year/s
Educational Qualification
B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Others
Required Skill Set
Technical Support, International Voice Process, IT Helpdesk/ Customer Service
About Us
HCLTech is an Indian multinational information technology services and consulting company headquartered in Noida. It is a subsidiary of HCL Enterprise. Originally a research and development division of HCL, it emerged as an independent company in 1991 when HCL entered into the software services business.
