Amazon Development Centre (India) Pvt. Limited is hiring for Partner Support Associate (Work from Home)
The Selling Partner Support (SPS) Associate acts as the primary interface between Amazon and our 3rd party sellers, providing phone and/or email support governed by internal service level agreements. The SPS associate will be responsible for providing timely and accurate operational support to 3rd party Sellers on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role.
Basic Qualifications
Education: Bachelor Degree in any discipline with 0-10 years of experience. Excellent written and verbal communication in English. Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement. Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off. During the first four months (Training & Transition) no unplanned leaves are allowed. Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office. Home environment free from background noise where you can connect to the internet and work on your deliverables. Should have a good internet connection with a minimum speed of 20 MBPS or better and should have at least 100 GB data from a reliable provider. Should have access to mobile phone at all times from a reliable provider. Should have power back up in case of power shut down. Candidates who are based in Pune should apply.
Roles and Responsibilities:
This includes, but is not limited to:
The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers. Demonstrates effective, clear and professional written and oral communication. Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers` issues. Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
Job Location
Delhi
Work Experience
0 - 5 Year/s
Educational Qualification
B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Others
Required Skill Set
Email Support, Service Level/ Customer Service, Clearing, etc
About Us
Amazon.com strives to be Earth`s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon`s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company`s DNA. The world`s brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
